At Bitgo.site, we understand that plans can change. If you need to cancel an order, we are here to assist you. Please review our cancellation policy below for more information.

1. Order Cancellation Window

You may cancel your order within 6 hours of placing it. We recommend reviewing your order details carefully immediately after placing it to ensure accuracy.

2. How to Cancel an Order

To cancel an order, please follow these steps:

a. Log in to your Bitgo.site account.

b. Go to your order history.

c. Locate the order you wish to cancel and click "Cancel."

d. Follow the on-screen prompts to complete the cancellation process.

Alternatively, you can contact our customer support team at [customer support email: support@bitgo.site] to request order cancellation assistance.

3. Refund Policy

If you cancel your order within the specified cancellation window, you will receive a full refund of the purchase price.
Refunds will be processed to the original payment method used for the order.
Please allow 7 working days for the refund to be reflected in your account, as processing times may vary depending on your financial institution.
4. Cancellation After the Window

If you request an order cancellation after the specified cancellation window has passed, we will do our best to accommodate your request. However, we cannot guarantee a full refund. Additional charges may apply based on the status of the order and any expenses incurred in processing it.

5. Is there a time frame for canceling an order?

Yes, we recommend canceling your order within 6 hours of placing it to ensure a smooth process. However, we understand that circumstances may vary, so please reach out to us for assistance even if you're outside the specified time frame.

6. What is the cancellation policy, and are there any fees involved?

Our cancellation policy allows you to cancel your order within a specified cancellation period, typically up to a certain number of hours or days before the scheduled delivery date. The specific cancellation period and any associated fees, if applicable, are detailed in our cancellation policy. Reviewing this policy before placing an order is advisable to understand your cancellation rights and any potential charges.

7. Can I modify or make changes to my order after it's been placed?

While we aim to accommodate order changes, making modifications after an order is placed may be subject to limitations, especially if the order is already in the processing or delivery phase. Contact our customer support team as soon as possible to inquire about order adjustments, and we will do our best to assist you.

8. What if I change my mind after the cancellation deadline?

If you decide to cancel your order after the cancellation deadline has passed, please reach out to our customer support team for assistance. Depending on the circumstances and the status of your order, we will assess the feasibility of cancellation or provide alternative solutions.

9. How will I receive a refund after canceling my order?

Refunds for canceled orders are typically processed back to the original payment method used for the order. The refund timeline may vary depending on your financial institution, but we aim to process refunds promptly after the cancellation is approved. Detailed information on refund processing can be found in our refund policy.

10. Are there any items that cannot be canceled?

While many of our products are eligible for cancellation, there may be certain items that cannot be canceled. These may include perishable goods, personalized items, or products explicitly marked as non-cancelable in our product listings. Review our cancellation policy for a comprehensive list of items that may have cancellation limitations.

11. What should I do if I want to cancel a subscription or recurring order?

Canceling a subscription or recurring order typically involves logging into your account, accessing your subscription settings, and following the cancellation instructions provided there. We recommend reviewing our subscription or recurring order policy for specific details on managing and canceling such orders. If you encounter any difficulties, our customer support team is available to assist you in canceling your subscription.

12. Contact Us

If you have any questions or need further assistance with order cancellations, please contact our customer support team at [customer support email: support@bitgo.site]. We are here to help you with any concerns or inquiries you may have.

13. Changes to this Cancellation Policy

Bitgo.site reserves the right to make changes to this cancellation policy as needed. Any updates will be posted on our website, and the date of the last revision will be indicated at the top of the policy.