At Bitgo.site, our aim is to provide you with the finest floral products and exceptional service. We understand that there may be situations in which you may request a refund. Please review our refund policy below for more details.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

a. Damaged or Defective Product: If your products arrive damaged or defective, please contact us within 30 minutes of receiving your order. We will arrange for a refund or replacement, based on your preference.

b. Non-Delivery: If you do not receive your order or face significant delays beyond the estimated delivery time, please contact us, and we will investigate the matter promptly. If necessary, we will issue a full refund.

2. Refund Process

To request a refund, please follow these steps:

a. Contact our customer support team at [customer support email: support@bitgo.site to report the issue and request a refund.

b. Provide your order number, a description of the problem, and any relevant photos, if applicable.

c. Our customer support team will guide you through the refund process and provide you with a refund authorization if required.

3. Refund Timeframe

Once your refund request is approved, you can expect the following:

Refunds will be processed back to the original payment method used for the order. Please allow 7 working days for the refund to be reflected in your account, as processing times may vary depending on your financial institution.

4. Exclusions

Our refund policy does not cover the following:

a. Changes in the appearance of products due to natural aging, such as wilting or color variations, after the delivery has been successfully made.

b. Changes in product appearance caused by the recipient's handling or placement of the products.

5. Contact Us

If you have any questions or need further assistance with refunds, please contact our customer support team at [customer support email: support@bitgo.site. We are dedicated to resolving any concerns or inquiries you may have promptly.

6. Changes to this Refund Policy

bitgo.site reserves the right to make changes to this refund policy as necessary. Any updates will be posted on our website, and the date of the last revision will be indicated at the top of the policy.